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I’m interested in the 20% that are highly active; still part of a process; are critical to the business or are highly agile.

I have nearly 20 years’ experience within the records management industry, 10 of which have been in client facing roles, helping people reduce the complexity of managing & accessing their records & information.

Historically people have been put off scanning as they see it as an alternative to hardcopy storage and management, so when they compare the price of storing a box or scanning it, the ROI is too far off to justify the spend. I really enjoy working with people to help them understand that it’s not an alternative, it’s one element of the solution. For some time to come, paper record storage will be a good idea for certain record types – sometimes 80% of a client’s records will never be looked at, so they may as well just go to archive. I’m interested in the 20% that are highly active; still part of a process; are critical to the business or are highly agile, that’s where we can really add value to an organisation by introducing scanning, capture and online access.

Connect: sallen@crownww.com | LinkedIn

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